At BlackRobe, we respect your privacy and are committed to protecting any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data collected when you use our website, applications, and services (collectively, “Services”), which provide AI-powered conversational tools focused on e-commerce and related AI functionalities. This Privacy Policy does not apply to content processed on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements. For information on how we collect and use training information to develop our language models that power our Services, and your choices with respect to that information, please see our help center.
We collect Personal Data relating to you as follows:
Personal Data You Provide: Account Information (name, contact, credentials, date of birth, payment, transaction history); User Content (inputs like prompts, files, images, audio); Communication Information (name, contact, message contents from emails/social media); Other Information (from events, surveys, identity verification).
Personal Data We Receive from Your Use of the Services: Log Data (IP, browser, settings, requests); Usage Data (content viewed, features, actions, time zone, country); Device Information (name, OS, identifiers); Location Information (general from IP, precise if provided); Cookies and Similar Technologies (see Cookie Notice).
Information We Receive from Other Sources: From partners for security/fraud/marketing, and public internet for model development.
We use Personal Data for: Providing, analyzing, and maintaining Services; Improving and developing Services (research, features); Communicating about Services/events; Preventing fraud/misuse and protecting security; Complying with legal obligations and protecting rights. We may aggregate/de-identify data. We use Content for improvements like training; opt out via instructions.
We disclose to: Vendors/Service Providers (hosts, support, analytics); In Business Transfers (reorganizations); To Government/Third Parties (law compliance, fraud detection); Affiliates (under common control); Business Admins (enterprise access); Other Users/Third Parties (via sharing).
We retain as needed for Services, disputes, safety, or legal obligations, varying by purpose/risk (e.g., temporary chats up to 30 days).
Rights include access, delete, update, transfer, restrict, withdraw consent, object, or complain. Exercise via account or privacy@blackrobe.com. For training data, see help center.
Processed in US/other jurisdictions with policy protections and valid transfer mechanisms under GDPR.
Not for under 13; no knowing collection. Notify if suspected for deletion. Under 18 need parental permission.
Reasonable measures against loss/misuse; no full security guarantee.
Updates published here with effective date.
Contact support for questions.